Privacy Policy

Mark360.ai, a product of iCanstudioZ App Solutions LLP, having its registered office at Office No.450-452,Laxmi Enclave - 2 , Near Gajera School , Katargam - Surat 395005 (hereinafter referred to as "Mark360.ai", "We", "Us", or "Our"), provides conversational software-as-a-service solutions to enable customers to manage and automate their business conversations across various messaging platforms ("Service").

Mark360.ai services are available via web browser ("Website") at https://www.mark360.ai and as a mobile application ("App").

This Privacy Policy ("Policy") is intended to help users accessing the Website/App ("User", "You", or "Your") and the Service understand the types of information collected, the purposes for which it is collected, how it is used, the intended recipients, and how it is protected.

If We learn that We have collected Personal Information from a User under the age of 18 without parental or guardian consent, We will promptly delete such information.

If You believe We have collected Personal Information from someone under 18, please contact us at [email protected].

When You access Our Website/App, request a demo, or sign up for a free trial, We collect certain information as described below:

Personal Information:

• Name
• Phone number (including WhatsApp)
• Company name and address
• Designation
• Company web address
• Social media login credentials
• Any other identifiers or sensitive/personal information as defined under applicable laws

Usage Information:

• Time, date, and extent of usage
• Usage and search history
• Device keyboard settings
• Time zone, language, screen resolution, and other preferences
• Referring URLs or advertisements
• Device and access information (IP address, OS, browser type, referring/exit pages, unique device identifiers, push notification token)

Additional Data Types:

• Location Data: With Your permission, We may collect location data (e.g., GPS, device location)
• Contact Lists and Files: You may upload contact lists and share audio, video, and other files
• Cookies: We use cookies and similar technologies to collect information and analyze usage
• Device Information: Information about devices used to access Our Website/App

We may receive information about You from third-party services (advertising partners, data providers, analytics providers). If You link Your Account to a third-party service (e.g., Facebook, Google), We may receive information about Your use of that service.

Use of Your Google User Data:

Mark360.ai's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including Limited Use requirements. We do not use Google data for advertising or to train generalized/non-personalized AI/ML models.

Use of Your Meta User Data:

Mark360.ai's use and transfer of information received from Meta APIs will adhere to Meta's Platform Terms and Policies. We do not use Meta data for advertising.

We use Your information to improve, support, and administer the Website/App, enable functionalities, fulfill and enforce Our Terms of Use, and for the following purposes:

• Structuring and providing Services
• Fulfilling service requests and support
• Internal operations (troubleshooting, analysis, research, surveys)
• Communicating with You (including service changes)
• Quality assurance
• Improving and developing the Website/App
• Customizing Your experience
• Enforcing terms, conditions, and policies
• Verifying identity for certain features
• Maintaining security and detecting abuse/fraud
• Understanding usage across devices
• Supporting social functions
• Providing suggestions and customized ad experiences
• Sending promotional materials (with Your consent)
• Measuring ad effectiveness
• Providing location-based services (with Your permission)

We do not sell or rent Your Personal Information. We may share Your Personal Information with Our affiliates and business partners, always seeking Your consent where legally required.

Your information may be shared as follows:

Public Information:

Certain Personal Information (e.g., profile information) may be made publicly available to other Users, either automatically or at Your discretion.

Legal Reasons:

We may disclose information to comply with legal obligations, respond to legal requests, protect Our rights, enforce terms, or comply with applicable law.

Service Providers and Business Partners:

We may share Personal Information with service providers and business partners for business operations (research, database maintenance, support, technology services, communications, advertising, analytics, hosting, disaster recovery, marketing, data processing). These parties are contractually bound to use Your information only as necessary to perform their functions.

Sale, Merger, or Business Transfer:

In the event of a merger, acquisition, asset sale, or bankruptcy, all collected information may be transferred as part of the transaction.

You have the right to access, correct, update, or request deletion of Your Personal Information. We may require identity verification before fulfilling such requests. Your rights include:

• Requesting rectification, removal, or restriction of Your Personal Information
• Requesting confirmation of processing and access to retained Personal Information
• Taking legal action for breaches of Your rights
• Objecting to automated decisions with legal effects
• Withdrawing consent at any time (without affecting prior processing)
• Data portability (where applicable)
• Objecting to processing based on legitimate interests

We follow industry standards to protect Personal Information during transmission and storage. While no method is 100% secure, We use firewalls, encryption, authentication, and physical access controls to safeguard Your data.

Only authorized, trained employees may access Personal Information. For security questions, contact [email protected].

Information may be stored and processed in India or other countries where We or Our agents operate. By using the Website/App, You consent to such transfer and storage.

We retain Personal Information only as long as necessary for the purposes collected or as required by law. Typically, this is for as long as Your Account is active and up to 180 days after disconnection.

Upon request, data can be deleted within 7 to 30 days. In the event of reorganization, sale, or merger, Personal Information may be transferred to the new entity in compliance with applicable law.

We maintain a strict "no-spam" policy. By accepting the Terms of Use and this Policy, You agree that We may contact You by email with relevant information, administrative notices, or newsletters.

You may unsubscribe at any time by following the instructions in such communications or by contacting [email protected].

We may update this Policy from time to time. Updates will be posted with a revised "Last Updated" date. Please review the Policy regularly.

For complaints, requests, or questions regarding Your Personal Information or this Policy, please contact Us at https://www.mark360.ai/contact or email [email protected].